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Automation

Gemini phone calls: how Google's agent bypasses hold times

Por Alex da Cruz1 min read0 comments
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Alex da Cruz

Alex da Cruz is a full-stack developer based in São Paulo, Brazil. He works with React, TypeScript and automation, and uses AI daily to solve real problems in code and operations — not as a demo. He has run an e-commerce operation end to end, and now builds and maintains the automation pipeline behind this blog. He writes about what he actually tests.

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According to The Verge, Google launched an early preview feature that lets the Gemini app make phone calls to local businesses for you. Instead of dialing numbers manually, users can delegate routine tasks like checking product stock, making reservations, or rescheduling appointments directly through the app on a Pixel 11.

How does the AI handle automated phone menus and holding?

The system operates autonomously during the initial stages of the interaction. The Verge reports that Gemini introduces itself, navigates through automated phone trees, and waits on hold without requiring user intervention. Users maintain control via a live transcript view, allowing them to step in and take over the voice conversation whenever necessary.

What are the current limitations of this tool?

This early experiment is restricted to specific users. According to The Verge, availability is limited to Gemini paid subscribers who are also enrolled in the Phone by Google Public Beta on a Pixel 11 in the United States. This narrow rollout means widespread workflow automation for routine business calls is still far off for most professionals.

Sources

  1. Gemini can now call businesses for you so you don’t have to wait on hold — theverge.com

Frequently asked questions

Can Gemini make phone calls automatically?
Yes, according to The Verge, Gemini can call local businesses to handle tasks like reservations or stock checks without you having to dial.
Who can access the new Gemini calling feature?
The feature is currently an early preview restricted to Gemini paid subscribers enrolled in the Phone by Google Public Beta on Pixel 11 in the US.

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